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Movie Theater Team Member
2 months ago
B&B Theatres Group is a family-owned and operated company that has been bringing the magic of the movies to our guests since 1924. We are a leading provider of entertainment services, offering a unique and enjoyable experience for our customers.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Theater Hospitality Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our business.
Key Responsibilities- Greet guests as they enter and put them on a waiting list as necessary.
- Provide guests with menus and answer any initial questions.
- Seat guests at tables or in waiting areas.
- Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engage with guests to ensure they're happy with food and service.
- Respond to complaints and help to resolve them.
- Answer phone calls, take reservations, and answer questions.
- Have a knowledge of the menu.
- Help with other positions in the restaurant as needed.
- Provide great customer service.
We offer a competitive salary, opportunities for advancement, and a fun and dynamic work environment. Our employees receive great benefits, including discounted movies, popcorn, soda, and candy.
RequirementsTo be successful in this role, you must be able to leave personal problems and conflicts at home during your shift. You should be able to work in a fast-paced environment, multitask, and provide exceptional customer service.
