Guest Success Specialist

1 week ago


Green Bay, Wisconsin, United States Massage Envy Full time

Unlock Your Potential

At Massage Envy Greenfield, we're passionate about helping others achieve their wellness goals. As a Guest Success Specialist, you'll play a vital role in delivering exceptional customer experiences and growing our member base.

Key Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer:

  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) and paid time off for full-time and part-time employees
  • Employee Assistance Program and flexible schedule for a better work-life balance

Requirements:

  • Proven sales experience and conversational sales techniques
  • High school diploma or equivalent and previous retail experience (preferred)
  • Critical thinking, math, and computer skills, with the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Outgoing and persistent personality, with a general knowledge of massage and skin care services

Join Our Team:

We're a supportive community that celebrates individuality and shares knowledge. If you're passionate about helping others and committed to delivering exceptional customer experiences, we'd love to meet you.


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