Customer Experience Coordinator

1 month ago


Roselle, Illinois, United States Sternberg Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Experience Specialist to join our team at Sternberg. In this role, you will be responsible for accurately processing incoming orders, communicating with agents to resolve issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Review purchase orders, quotations, and correspondence to ensure accuracy and customer needs are met.
  • Collaborate with Account Managers to maximize customer satisfaction and Sternberg profitability.
  • Enter Held For Release (HFR) orders and released orders into the software system in a timely and accurate manner.
  • Follow up on drawing requests and modify or create drawings as needed.
  • Process new purchase orders quickly, ensuring approval drawings are sent within a few days of receipt.
  • Follow up with Representatives on HFR orders to gain status and speed release.
  • Provide timely and accurate information to Representatives on order details.
  • Establish accurate initial lead times for orders based on current lead times provided by the Purchasing Department.

Requirements:

  • Excellent organizational and communication skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.


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