Customer Service Associate

3 weeks ago


Roselle, Illinois, United States Atrium Staffing Full time
About Atrium Staffing

We're a people-centric organization that fosters an environment of collaboration, high performance, and innovation. Our team values your talents and celebrates your achievements.

Client Overview

Our client is a leading manufacturer that produces high-quality products for customers worldwide. They're committed to excellence and innovation, with a strong reputation for reliable and efficient solutions.

Job Summary

We're seeking a dedicated and customer-oriented Customer Service Representative to join our client's team. As a key point of contact for customers, you'll play a vital role in ensuring their satisfaction and providing excellent service.

Responsibilities
  1. Serve as the primary contact for customer inquiries, providing information and assistance in a professional and friendly manner.
  2. Respond to customer inquiries via phone, email, and other communication channels, promptly and accurately.
  3. Process customer orders, including order entry, tracking, and ensuring on-time delivery.
  4. Address and resolve customer complaints or issues, escalating to appropriate departments when necessary.
  5. Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.
  6. Maintain accurate customer records and update customer information in the CRM system.
  7. Provide product knowledge and technical assistance to customers, troubleshooting problems and offering solutions.
  8. Follow up with customers to ensure their needs are met and to gather feedback on our products and services.
Qualifications
  • Proven experience in a customer service role, preferably in a manufacturing or related industry.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Problem-solving and conflict-resolution abilities.
  • Detail-oriented with excellent organizational and multitasking skills.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
Education Requirements

A high school diploma or equivalent is required.

Benefits

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).



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