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Customer Service Associate

2 months ago

Canton, Ohio, United States YMCA of Central Stark County Full time

POSITION OVERVIEW:

This role is essential in supporting the mission of the YMCA, a prominent nonprofit organization dedicated to enhancing community through youth development, health initiatives, and social accountability. The individual in this position will provide outstanding service to all members, visitors, and program participants, addressing their needs effectively. Additionally, this role involves promoting membership and the various programs offered by the YMCA.

COMPENSATION:

$11.10/hour based on experience.

WORK SCHEDULE:

  • Flexible weekday and weekend shifts available.
  • A minimum of 2 weekday shifts is required, along with weekend availability.
  • Approximately 15-20 hours of work per week.
REQUIREMENTS:
  • A genuine enthusiasm for welcoming, connecting, and engaging with individuals.
  • Strong listening skills with the capacity to empathize and resolve issues.
  • Ability to effectively relate to a diverse range of individuals.
  • Prior experience in customer service, sales, or a related field is preferred.
  • Proficient computer skills, including experience with Microsoft Office.
KEY RESPONSIBILITIES:
  • Deliver exceptional service to members, guests, and program participants, fostering member engagement.
  • Address and resolve concerns promptly.
  • Promote and facilitate the sale of memberships and programs.
  • Establish connections and assist in linking community members to the YMCA.