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Customer Service Representative

2 months ago

Concord, North Carolina, United States EMG Full time
Job Overview

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at EMG National. As a key member of our team, you will be responsible for providing exceptional support to our donors, business clients, and beneficiaries.

Key Responsibilities
  • Respond to inquiries from donors, business clients, and beneficiaries in a timely and professional manner.
  • Provide accurate information about our programs, initiatives, and services to donors, business clients, and beneficiaries.
  • Resolve issues and complaints efficiently while maintaining a high level of customer satisfaction.
  • Document and track customer interactions and feedback using our CRM system.
  • Collaborate with other departments to ensure consistent and accurate information is provided to customers.
  • Assist with donor relations activities, including thank-you calls, fundraising events, follow-ups, and engagement initiatives.
  • Support fundraising campaigns and events by providing excellent customer service to participants.
Qualifications
  • High school diploma or equivalent; a college degree is preferred.
  • Previous experience in a customer service role, preferably in a non-profit or social enterprise environment is a plus.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to empathize with and understand the needs of diverse stakeholders.
  • Ability to multitask and manage time effectively in a fast-paced environment.
What We Offer
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.
  • Comprehensive pay package with base pay, commission, and bonuses.
  • The opportunity to be part of a mission-driven organization making a real impact on global poverty and hunger.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making a difference and have the skills and experience we are looking for, please apply today.