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Customer Care Associate
2 months ago
Position Overview:
We are seeking a dedicated Customer Service Representative to join our team. The successful candidate will play a crucial role in ensuring that our services meet the high standards set by our organization.
Key Responsibilities:
- Engage with clients primarily via telephone, both incoming and outgoing, to collect necessary information for order entry into our systems.
- Verify product and service pricing, including special rates, to create comprehensive price lists for our clientele.
- Manage vending order documentation and conduct reconciliations by aligning canceled invoices with voided ones.
- Regularly assess inventory to prepare allocations and identify items that may be out of stock.
- Oversee customer administration tasks, including establishing new customer agreements, updating supplier details, and managing customer depletion as required.
- Maintain customer records both manually and digitally to generate and distribute sales reports on a daily, weekly, or monthly basis.
- Address customer service or billing inquiries by facilitating exchanges, processing credits, and adjusting invoices as necessary.
- Keep accurate files for company vehicles, including logs, cargo records, and billing statements, in compliance with regulations.
- Determine the approved product list for clients by managing and processing customer lists.
- Provide administrative support by assisting colleagues as needed to manage increased customer demands.
Qualifications:
- High School diploma or equivalent is required.
- Exceptional verbal and written communication skills.
- Proficient computer skills, with experience in Word and Excel preferred.
- Flexibility in work schedule and adaptability to changes in workload.
- Strong organizational abilities and capacity to prioritize multiple tasks effectively.
Work Schedule:
Monday to Friday, with a standard working time of 8:00 AM to 5:00 PM, including one late evening per month.
Benefits:
We offer an attractive benefits package, including comprehensive medical, dental, and vision coverage, a 401k plan, paid time off, and paid holidays.
Equal Employment Opportunity:
Johnson Brothers is committed to fostering an inclusive workplace and provides equal employment opportunities without regard to race, ethnicity, color, religion, gender identity or expression, sexual orientation, age, national origin, physical or mental disability, military status, or any other basis protected by applicable law.
