Seasonal Retail Customer Service Associate
2 days ago
We are seeking a highly motivated and customer-focused Seasonal Retail Customer Service Associate to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, answering questions, and providing solutions to meet their needs.
- Process transactions accurately and efficiently, ensuring a fast and friendly checkout experience.
- Engage customers in our Rewards program and Private Label Credit Cards, promoting enrollment and educating them on the benefits.
- Educate customers on the Voice of Customer (VOC) survey, ensuring their feedback is heard and valued.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), ensuring seamless customer experiences.
- Participate in truck unloading, stocking, and planogram (POGs) processes, maintaining a well-merchandised and in-stock store environment.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned, ensuring optimal store inventory levels.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.
- Retail and/or customer service experience preferred.
Our store environment is fast-paced and dynamic, with a focus on providing exceptional customer service. As a Seasonal Retail Customer Service Associate, you will be required to:
Remain standing for long periods of time.Move throughout the store.Regularly bend, lift, carry, reach, and stretch.Lift heavy boxes and access high shelves by ladder or similar equipment.Work in a public retail store setting, with all public areas climate-controlled.Equal Opportunity EmployerMichaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations, and we encourage applicants to contact Customer Care at MICHAELS if a reasonable accommodation is required.
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