Order Coordinator

2 weeks ago


Honolulu, Hawaii, United States Highway Inn Full time
Job Overview

At Highway Inn, we take pride in our rich heritage of serving authentic local and Hawaiian cuisine. As a key member of our team, the Order Coordinator plays a vital role in ensuring that our guests receive their meals with the utmost quality and efficiency. This position blends culinary skills with quality assurance, overseeing the flow of orders from the kitchen to the dining area, including counter-service and take-out options.

Key Responsibilities

The Order Coordinator will be responsible for:

  • Order Management: Accurately interpreting incoming customer requests, confirming details with the service staff, and directing orders to the appropriate kitchen personnel.
  • Quality Assurance: Conducting thorough inspections of all dishes before they leave the kitchen to ensure they meet our high standards for presentation and safety.
  • Delivery Coordination: Efficiently transferring completed meals to wait staff for prompt delivery to customers.
  • Issue Resolution: Reporting any customer complaints or service discrepancies to the manager immediately to facilitate swift resolutions.
  • Supply Monitoring: Keeping track of kitchen supplies and notifying management of any shortages in a timely manner.
  • Kitchen Support: Assisting with food preparation and cooking as needed, while maintaining cleanliness and organization in the kitchen.
  • Team Collaboration: Working alongside co-workers to ensure exceptional service and guest satisfaction.
  • Service Assistance: Occasionally helping with serving duties when required.
Company Overview

Highway Inn is a celebrated establishment known for its dedication to quality food and exceptional service. As a family-owned restaurant, we cherish our values of ohana and aloha, which are reflected in our long-standing relationships with both our staff and our guests. Many of our team members have been with us for decades, contributing to a warm and welcoming atmosphere.

Qualifications
  • 1 to 2 years of experience in cooking and serving, preferably with knowledge of Hawaiian and local dishes.
  • Strong customer service and interpersonal skills.
  • Reliable attendance and a positive demeanor.
  • A collaborative team player capable of multitasking effectively.
  • Proactive in identifying and addressing the needs of customers and colleagues.
  • Able to work in a fast-paced, high-heat environment for extended periods.
  • Capable of lifting up to 35 pounds as necessary.
  • Skilled in following both verbal and written instructions.
  • Effective communication skills with team members and management.
Benefits
  • Closed on major holidays.
  • Eligible for employee discounts and comprehensive health insurance based on hours worked.
  • Paid time off and temporary disability insurance.
  • 401K and profit-sharing opportunities.


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