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Client Education Coordinator

2 months ago

Honolulu, Hawaii, United States Xerox Full time
Client Education Coordinator

General Information

Job Type: Full-time

Salary Range: $34,920 - $69,840

Company Overview:

Xerox Holdings Corporation has been at the forefront of transforming workplace experiences for over a century. Leveraging our leadership in office and production print technology, we have expanded our offerings to include innovative software and services that empower today's workforce.


Position Overview:

The Client Education Coordinator is tasked with delivering comprehensive training to customers on the effective use and maintenance of Xerox Office Technology, which encompasses both hardware and software solutions.


Key Responsibilities:
  1. Initiate and schedule training sessions with clients.
  2. Conduct in-depth training on user equipment.
  3. Ensure users are proficient with all Print Driver Functions.
  4. Provide training that enables users to carry out routine maintenance.
  5. Guide clients in performing essential tasks such as meter readings and checking toner levels.
  6. Assist customers in the process of ordering supplies and placing service requests.
  7. Provide supplementary materials for customer reference.
  8. Confirm that training objectives have been successfully achieved.

Salesforce Training:
  1. Organize regular training meetings or seminars focused on Xerox Office Technology for the salesforce.

Self-Training:
  1. Complete all required e-learning modules related to Xerox Office Technology.
  2. Maintain a high level of expertise in each Xerox product.
  3. Stay updated on processes for placing service requests and ordering supplies.
  4. Regularly update knowledge on print driver and software solutions.
  5. Deliver quarterly product presentations for skill assessment.
  6. Prepare weekly reports detailing training activities.

Qualifications:
  • Willingness to undergo training on digital office equipment.
  • Experience with smartphones, laptops, and tablets.
  • Strong oral, written, and presentation communication skills.
  • Excellent organizational and time management abilities.
  • Team-oriented and self-driven.
  • Prior experience with software and hardware updates is preferred.
  • Familiarity with networking and internet connectivity is advantageous.
  • Experience with copiers and printers is a plus.
  • Valid driver's license and reliable transportation are required.

What We Offer:
  • Competitive compensation, including hourly pay and applicable overtime.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Paid holidays, personal choice days, and vacation time.
  • A workplace culture that promotes flexibility and a healthy work-life balance.

Xerox is committed to equal opportunity and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, military/veteran status, or any other group protected by law.