Scheduling and Patient Experience Coordinator

1 week ago


Boise, Idaho, United States WhiteWater Oral Surgery Full time
About WhiteWater Oral Surgery

We are an elite oral surgery practice dedicated to delivering exceptional care for our patients and outstanding service to our referring doctors.

Compensation

The estimated salary range for this position is $40,000 - $55,000 per year, depending on experience and qualifications.

Job Description

The Scheduling Coordinator will play a critical role in providing top-notch patient care, resulting in the best clinical outcomes and meeting the needs of our patients.

Key Responsibilities
  • Provide exceptional customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
  • Greet patients and visitors immediately upon arrival with a friendly demeanor.
  • Answer the phone promptly and efficiently.
  • Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
  • Prepare daily schedules for each provider.
  • Prepare patient charts and maintain accurate records.
  • Manage patient flow to reduce wait times and ensure smooth operations.
  • Assist patients as needed and provide general support to the team.
  • Maintain the reception area in a neat and organized condition.
  • Maintain professional relationships with referring offices.
  • Ensure confidentiality of all information in accordance with HIPAA.
Requirements
  • High school diploma or equivalent required.
  • One year of customer service experience necessary.
Benefits
  • Medical, dental, and vision coverage.
  • Employee Assistance Program (EAP).
  • Uniforms/Scrubs provided.
  • Competitive pay and bonus potential.
  • 401(k) Plan with Company Match.
  • Health Savings Account (HSA) with HDHP health plans.
  • Life Insurance.
  • Paid Vacation (starting at 2 weeks) and 6 Annual Paid Holidays.


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