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Retail Operations Leader

2 months ago

Old Saybrook, Connecticut, United States Henny Penny Full time

Company Overview: Henny Penny convenience stores are managed by Petroleum Marketing Group, Inc. (PMG), a family-owned enterprise. Since their inception in 1949, these stores have been a staple for Connecticut residents. PMG oversees a network of over 20 locations across the region, delivering exceptional customer service and support through a dedicated and skilled workforce.

Position Title: Retail Operations Leader

Location: Old Saybrook Store 63

Position Summary:

We are in search of dynamic individuals with a robust background in management and leadership within the retail and convenience sector. This role demands experience in overseeing a high-traffic establishment. Ideal candidates will possess outstanding communication abilities and a proactive, results-driven mindset. Compensation will be competitive and commensurate with experience, complemented by a structured bonus plan that reflects ownership principles. A comprehensive benefits package, including health insurance and retirement options, will be provided. Relocation assistance may be available.

Key Responsibilities:

  • Ensure an enjoyable shopping experience for all patrons.
  • Effectively address customer and employee concerns and complaints.
  • Implement the PMG Sales Strategy and operational plans to enhance sales performance.
  • Review financial statements and reports to maintain store profitability.
  • Oversee daily tasks and performance evaluations for all team members.
  • Manage daily administrative duties, including cash handling and inventory control.
  • Coordinate labor and team schedules efficiently.
  • Conduct operations with integrity, honesty, and respect.
  • Foster relationships with local community partners to enhance store presence.
  • Analyze market trends and develop strategies to address challenges and opportunities.
  • Monitor local competitors and adjust strategies accordingly.
  • Ensure adherence to PMG's standards of operational excellence.

Qualifications:

  • High school diploma or GED; Bachelor's degree in Business or a related field preferred.
  • Proven experience in leading and developing effective teams.
  • Experience in staff selection, training, and performance management.
  • Availability to work flexible hours, including weekends and holidays.
  • Reliable transportation is essential.
  • Strong leadership skills in a fast-paced environment.
  • Exceptional customer service capabilities.
  • Ability to drive positive change through coaching and team development.
  • Self-motivated with the ability to work independently.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Strong multitasking abilities.
  • Goal-oriented with exceptional organizational skills.
  • Ability to lift and carry up to 35 lbs.

Petroleum Marketing Group is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.