Service Desk Support Specialist
2 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:- Provide 100% IT phone and chat support to clients
- Support Windows-based devices and troubleshoot PC's, printers, etc.
- Troubleshoot in a multi-user high volume environment and identify root-causes of operational issues
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Manage local technical projects and maintain or create policies, procedures, and processes
- 2+ years of helpdesk support experience
- Chat support experience
- Windows OS and Office 365 experience
- Active Directory experience
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
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