Front Desk Representative

4 weeks ago


Sherman, Texas, United States Ava Hotels LLC Full time
Job Description
At Ava Hotels LLC, we are seeking a skilled Front Desk Agent to provide exceptional service to our hotel guests. The ideal candidate will possess excellent communication skills and the ability to stay positive even when faced with challenging situations.

Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards

Requirements
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds


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