Quality Improvement Assistant

5 days ago


East Providence, Rhode Island, United States Community Care Alliance Full time
Job Title: 988 Quality Improvement Assistant

Community Care Alliance is seeking a highly skilled Quality Improvement Assistant to join our team at the 988 Call Center. As a key member of our crisis call center, you will play a vital role in ensuring the highest quality of care for individuals experiencing mental health and/or substance use crises.

Key Responsibilities:

  • Review contact documentation to identify trends and areas for improvement.
  • Assemble data and prepare routine reports for distribution to relevant departments and stakeholders.
  • Monitor usage and advise on internal reporting tools for tracking of relevant contact details and performance metrics.
  • Conduct regular review of contact logs and communicate findings to program supervisory staff.
  • Assist investigation of complaints/grievances in collaboration with program manager and data team.
  • Review call recordings to identify successes and areas for improvement in crisis call center interventions.
  • Assist program leadership in the development, implementation, and evaluation of PQI process and procedure.

Requirements:

  • Minimum high school equivalency required.
  • 2 years in data analysis and/or quality assurance preferred.
  • Proficiency in Microsoft Office Suite, emphasis on Microsoft Excel, Forms, Power Automate, and Power BI.

About Us:

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.



  • Providence, Rhode Island, United States InsideHigherEd Full time

    Job Overview:About InsideHigherEdInsideHigherEd is a prestigious institution dedicated to advancing higher education through research and innovation. The organization prioritizes a supportive work environment, offering various benefits such as flexible schedules, comprehensive health benefits, and educational assistance.Position SummaryThe Quality...


  • Providence, Rhode Island, United States InsideHigherEd Full time

    Job Overview:About InsideHigherEdInsideHigherEd is a prestigious institution recognized for its dedication to fostering an enriching educational environment and its commitment to societal advancement. The organization provides a variety of employee benefits, including adaptable work schedules, extensive health coverage, educational support, and more.Position...


  • East Providence, Rhode Island, United States The Alpha Group Full time

    Job SummaryThe Alpha Group is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key ResponsibilitiesConduct quality inspections and testing to ensure products meet specificationsDevelop and implement quality control...


  • East Providence, Rhode Island, United States Nordson Full time

    Quality Inspector RoleNordson Corporation, a leading industrial precision solutions provider, is seeking a skilled Quality Inspector to contribute to our team's success.Key ResponsibilitiesConduct thorough inspections, prepare detailed reports, and communicate results effectively.Document inspection findings, complete reports, and input data into quality...


  • Providence, Rhode Island, United States NovaTech Solutions Full time

    About NovaTech SolutionsWe are a management consulting firm with a strong focus on optimizing business processes and supply chain operations. Our team of experts specializes in developing and implementing data-driven solutions to drive business growth and profitability.Our ApproachWe take a fact-based approach to consulting, utilizing our proprietary...


  • East Providence, Rhode Island, United States Aerotek Full time

    Job DescriptionThe Quality Control Technician will report to the Quality Supervisor and be responsible for performing dimensional and visual inspections of machined and stamped parts to ensure that all products meet the established manufacturing and regulatory specifications. Key responsibilities include supporting Production team members on the...


  • Providence, Rhode Island, United States NovaTech Solutions Full time

    About NovaTech SolutionsWe are a management consulting firm with a strong focus on optimizing business processes and supply chain operations. Our team of experts specializes in developing and implementing data-driven solutions to drive business growth and profitability.Our ApproachWe take a fact-based approach to consulting, utilizing our proprietary...


  • East Providence, Rhode Island, United States The Alpha Group Full time

    {"Job Title": "Quality Inspector", "Job Description": "We are seeking a Quality Inspector to join our team at The Alpha Group, Inc. in East Providence, RI.The successful candidate will be responsible for ensuring the quality of our products by conducting thorough testing and inspections.Key Responsibilities:\u2022 Run specialized testing to ensure product...


  • Providence, Rhode Island, United States Assured Quality Homecare, LLC Full time

    Job Title: Certified Nursing Assistant CNAWe are seeking a compassionate and skilled Certified Nursing Assistant CNA to join our team at Assured Quality Homecare, LLC. As a CNA, you will play a vital role in providing high-quality care to our clients in the comfort of their own homes.Responsibilities:Assist with daily living activities, such as bathing,...


  • East Providence, Rhode Island, United States The Alpha Group Full time

    {"Job Title": "Quality Inspector", "Job Description": "We are seeking a Quality Inspector to join our team at The Alpha Group, Inc. in East Providence, RI.The successful candidate will be responsible for ensuring the quality of our products by conducting thorough testing and inspections.Key Responsibilities:\u2022 Run specialized testing to ensure product...


  • Providence, Rhode Island, United States Assured Quality Homecare, LLC Full time

    Job Title: Certified Nursing Assistant CNAWe are seeking a compassionate and skilled Certified Nursing Assistant CNA to join our team at Assured Quality Homecare, LLC. As a CNA, you will play a vital role in providing high-quality care to our clients in the comfort of their own homes.Responsibilities:Assist with daily living activities, such as bathing,...


  • Providence, Rhode Island, United States Ferguson Perforating Company Full time

    Quality Systems ManagerWe are seeking a highly skilled Quality Systems Manager to oversee and ensure the quality of our products and services meet the highest standards. The ideal candidate will have a keen eye for detail and a passion for quality assurance.Key Responsibilities:Manage the implementation, maintenance, and improvement of quality systems based...


  • Providence, Rhode Island, United States Connexion Systems & Engineering, Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Connexion Systems & Engineering, Inc. This is a challenging opportunity for a seasoned professional to lead our quality management efforts and drive continuous improvement across our organization.Key ResponsibilitiesQuality Management System (QMS) Maintenance: Ensure the...


  • Providence, Rhode Island, United States InsideHigherEd Full time

    Job Overview:About InsideHigherEdInsideHigherEd is a prestigious institution recognized for its dedication to enhancing educational experiences and fostering a positive societal impact. The organization provides a variety of benefits, including adaptable work schedules, extensive healthcare options, educational assistance, and more.Position SummaryThe...


  • Providence, Rhode Island, United States InsideHigherEd Full time

    About the PositionThe Quality Assurance/Quality Improvement Manager is a key member of the Office of Research Integrity's (ORI) QA/QI program team. This role is responsible for developing and maintaining a post-approval monitoring program for the unified human research protections program at Brown University and associated health systems.Key...


  • Providence, Rhode Island, United States Lifespan Full time

    Job SummaryThe Sterile Processing Quality/Education Coordinator reports to the Quality Assurance/Education Manager. Under general supervision, this role plans, designs, monitors, and audits procedures for various activities related to the processing, sterilization, and HLD of medical devices to ensure compliance with quality and safety standards. The ideal...


  • Providence, Rhode Island, United States Connexion Systems & Engineering, Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Connexion Systems & Engineering, Inc. in Providence, RI. As a Quality Assurance Manager, you will be responsible for maintaining and upgrading our Quality Management System, serving as our Quality Management Representative, and participating in daily production...

  • Painter II

    3 weeks ago


    Providence, Rhode Island, United States Davenport Management Inc. Full time

    Job SummaryDavenport Management Inc. is seeking a skilled Painter II - Residential Improvements Specialist to join our team. As a key member of our maintenance and repairs team, you will be responsible for performing a wide range of tasks to ensure the quality and integrity of our residential properties.Key ResponsibilitiesTask Preparation: Daily routine to...


  • Providence, Rhode Island, United States InsideHigherEd Full time

    Quality Assurance/Quality Improvement ManagerJob Overview:About InsideHigherEdInsideHigherEd is a prominent platform dedicated to higher education news and insights, providing a collaborative environment for professionals in the academic sector. We value the contributions of our team members and offer a supportive work culture that emphasizes work-life...


  • Providence, Rhode Island, United States DSJ Global Full time

    Job Summary:A leading global company, DSJ Global, is seeking a highly experienced Quality Manager to oversee the quality assurance program at their Rhode Island facility. The ideal candidate will have a strong background in chemical manufacturing and quality assurance, with experience in developing and implementing quality management systems.Key...