Quality Improvement Assistant
5 days ago
Community Care Alliance is seeking a highly skilled Quality Improvement Assistant to join our team at the 988 Call Center. As a key member of our crisis call center, you will play a vital role in ensuring the highest quality of care for individuals experiencing mental health and/or substance use crises.
Key Responsibilities:
- Review contact documentation to identify trends and areas for improvement.
- Assemble data and prepare routine reports for distribution to relevant departments and stakeholders.
- Monitor usage and advise on internal reporting tools for tracking of relevant contact details and performance metrics.
- Conduct regular review of contact logs and communicate findings to program supervisory staff.
- Assist investigation of complaints/grievances in collaboration with program manager and data team.
- Review call recordings to identify successes and areas for improvement in crisis call center interventions.
- Assist program leadership in the development, implementation, and evaluation of PQI process and procedure.
Requirements:
- Minimum high school equivalency required.
- 2 years in data analysis and/or quality assurance preferred.
- Proficiency in Microsoft Office Suite, emphasis on Microsoft Excel, Forms, Power Automate, and Power BI.
About Us:
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.
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