Service Management Generalist

4 weeks ago


Cincinnati, Ohio, United States dunnhumby Full time

Defy Expectations with dunnhumby

We're looking for a talented Service Management Generalist (Associate Level) to help build, deliver, and continually develop an ITIL/Agile Service Management framework for various aspects of Service Operations including BAU work, Problem Management, Incident Management, and Continual Improvement.

  1. Ensure procedures are carried out in alignment with Service Management processes.
  2. Provide support to ensure service management procedures are established and documented that align with ITIL best practices and Agile methodologies.
  3. Assist and support highly reactive situations within Service Management, driving automation and continual improvement.
  4. You will support Problem Management, Incident management, and Service Operations functions as part of Service Management.
  5. You will work with Service Management specialists and global teams to deliver policies and processes that are effective, governed, and compliant.

What We Offer

We won't just meet your expectations. We'll defy them. With a comprehensive rewards package, personal flexibility, and thoughtful perks like flexible working hours and your birthday off, you'll enjoy a great work-life balance.

You'll also benefit from an investment in cutting-edge technology, a small-business feel, and a diverse and inclusive culture where everyone's invited.


  • Service Manager

    1 month ago


    Cincinnati, Ohio, United States Vintage on Race Full time

    Job DescriptionVintage on Race is seeking a Service Manager who shares our passion for creating memorable experiences for our guests. As a key member of our team, you will be responsible for leading our service staff and ensuring that every guest has an exceptional dining experience.Key ResponsibilitiesLeadership: Recruit, hire, train, schedule, and...


  • Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryWe are seeking a highly skilled Service Maintenance Technician to join our team at Planet Fitness - Midwest Management Group. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and maintenance of our facilities, ensuring a safe and healthy environment for our members and staff.Key ResponsibilitiesManage and...


  • Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    About the RoleWe are seeking a highly motivated Fitness Services Ambassador to join our team at Planet Fitness - Midwest Management Group. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service to our members and guests.Key Responsibilities:Greet gym members, prospective members, and guests with a warm...


  • Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Customer Service Ambassador will provide exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience. The ideal candidate will be responsible for greeting gym members, prospective members, and guests, providing exceptional customer service, handling front desk activities,...


  • Cincinnati, Ohio, United States Ohio Department of Developmental Disabilities Full time

    Mental Health Administrator 5Job SummaryWe are seeking a highly skilled Mental Health Administrator 5 to join our team at Ohio Department of Developmental Disabilities. As a key member of our organization, you will be responsible for overseeing the administration of mental health services and ensuring the well-being of our clients.Key ResponsibilitiesOversee...


  • Cincinnati, Ohio, United States The Crossroads Center Full time

    Outpatient Clinical Manager Job DescriptionThe Crossroads Center is seeking a highly qualified and experienced professional to fill the role of Outpatient Clinical Manager. This position requires a strong leader with a Master's degree in social work and/or counseling, and a minimum of three years of leadership experience in a clinical role.Key...


  • Cincinnati, Ohio, United States TriHealth Physician Partners Full time

    TriHealth in Cincinnati, Ohio, is Seeking an Engaging OB-GYNWe are welcoming a forward-thinking, medically and academically accomplished health care professional to join our Resident Program faculty team as an OB-GYN Generalist. The ideal candidate will have a genuine desire to provide knowledge-based guidance and comprehensive supervision for the next...


  • Cincinnati, Ohio, United States Cincinnati Metropolitan Housing Authority Full time

    Job SummaryWe are seeking a highly skilled and experienced Relocation Supervisor to oversee our resident relocation services. The successful candidate will be responsible for ensuring a smooth and efficient relocation process for our residents, while also providing exceptional customer service and support.Key ResponsibilitiesOversee the relocation process,...


  • Cincinnati, Ohio, United States TriHealth Physician Partners Full time

    TriHealth Physician Partners is seeking an engaging OB-GYN to join our Resident Program faculty team as an OB-GYN Generalist.We are welcoming an intuitive health care professional who is forward thinking, medically and academically.You will have a genuine desire to provide knowledge-based guidance and comprehensive supervision for the next generation of...

  • Fitness Team Member

    1 month ago


    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide a positive member experience by greeting...


  • Cincinnati, Ohio, United States SBM Management Services Full time

    Job Title: Strategic Sales DirectorSBM Management Services is seeking a highly skilled Strategic Sales Director to lead our business development efforts. As a key member of our leadership team, you will be responsible for driving revenue growth, expanding our client base, and positioning our company as a leader in the industry.Responsibilities:Develop and...


  • Cincinnati, Ohio, United States Bartlett Wealth Management Full time

    Job SummaryBartlett Wealth Management is seeking a highly skilled Investment Operations Associate to join our team. As a key member of our Operations department, you will be responsible for creating, maintaining, and supporting various functions and tasks within our portfolio management system.Key ResponsibilitiesMaintain and support back-office reporting...


  • Cincinnati, Ohio, United States BEST Crowd Management Full time

    **Event Security Officer**At BEST Crowd Management, we are seeking a highly skilled Event Security Officer to join our team. This is a part-time position that requires a professional and dedicated individual to ensure the safety and security of attendees, staff, and property at various events.Key Responsibilities:Maintain a visible and professional presence...


  • Cincinnati, Ohio, United States Tire Discounters Full time

    Job Title: Service and Tire Technician Leadership PositionTire Discounters, a leading family-owned automotive service provider, offers a career opportunity for a Service Manager to lead a team of technicians and deliver exceptional customer service.### Job Responsibilities:* Lead and coach a team of Service and Tire Technicians to ensure high-quality service...

  • Care Coordinator

    2 weeks ago


    Cincinnati, Ohio, United States Trilogy Management Services, LLC Full time

    Role Summary:We are seeking a highly motivated Admissions and Sales Representative to join our team at Trilogy Management Services, LLC. As a key member of our Sales team, you will play a critical role in meeting campus revenue and census goals.Key Responsibilities:Collaborate with the Director of Sales to develop and implement sales strategies for the...


  • Cincinnati, Ohio, United States The Crossroads Center Full time

    **Job Description**The Crossroads Center is seeking a highly skilled and experienced professional to fill the position of Outpatient Clinical Manager. This role requires a Master's degree in social work and/or counseling, as well as LISW/LISW-S or LPCC/LPCC-CS certification. The ideal candidate will have a minimum of three years of leadership experience in a...


  • Cincinnati, Ohio, United States Trilogy Management Services, LLC Full time

    Here at Trilogy Management Services, LLC, we're dedicated to making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are,...

  • Nurse Expert

    1 month ago


    Cincinnati, Ohio, United States Trilogy Management Services, LLC Full time

    About Trilogy Management Services, LLCWe're a close-knit team that's passionate about delivering exceptional care to our residents. Our mission is to make long-term care better for our residents and more rewarding for our team members.Job SummaryWe're seeking a dedicated and compassionate Registered Nurse to join our team at Trilogy Management Services, LLC....


  • Cincinnati, Ohio, United States Harrison Gray Search and Consulting LLC Full time

    The Opportunity:The Client Service Specialist is a key role in our organization, responsible for building and maintaining strong relationships with clients. This position requires exceptional customer service skills, with a focus on delivering prompt, accurate, and thoughtful service to clients.This role involves providing high-level support to team members...

  • Territory Manager

    1 month ago


    Cincinnati, Ohio, United States VESTIS Full time

    Job Summary:The Territory Manager is responsible for the overall success of an assigned service territory. This includes direct supervision of route representatives, ensuring service safety and results, and promoting a safety culture. The ideal candidate will have strong interpersonal, analytical, communication, and customer service skills, with considerable...