Service Management Generalist
4 weeks ago
Defy Expectations with dunnhumby
We're looking for a talented Service Management Generalist (Associate Level) to help build, deliver, and continually develop an ITIL/Agile Service Management framework for various aspects of Service Operations including BAU work, Problem Management, Incident Management, and Continual Improvement.
- Ensure procedures are carried out in alignment with Service Management processes.
- Provide support to ensure service management procedures are established and documented that align with ITIL best practices and Agile methodologies.
- Assist and support highly reactive situations within Service Management, driving automation and continual improvement.
- You will support Problem Management, Incident management, and Service Operations functions as part of Service Management.
- You will work with Service Management specialists and global teams to deliver policies and processes that are effective, governed, and compliant.
What We Offer
We won't just meet your expectations. We'll defy them. With a comprehensive rewards package, personal flexibility, and thoughtful perks like flexible working hours and your birthday off, you'll enjoy a great work-life balance.
You'll also benefit from an investment in cutting-edge technology, a small-business feel, and a diverse and inclusive culture where everyone's invited.
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