Computer Systems Support Specialist

1 week ago


Wilmer, Texas, United States Stefanini Group Full time

Job Overview

Stefanini Group is a leading provider of offshore, onshore, and nearshore IT services. We offer application development, outsourcing services, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide.

Salary Range: $65,000 - $85,000 per annum, based on experience.

Job Description

  • Provide hardware and software support services to clients, including break/fix services.
  • Implement virus detection and eradication procedures.
  • Diagnose end-user system failures and implement repair solutions.
  • Diagnose printer and peripheral device failures and implement repair solutions.
  • Troubleshoot network devices to ensure connectivity from the PC to the Network.

Required Skills and Qualifications

  • 3+ years corporate desk-side support experience with strong emphasis on supporting Windows 7 and Windows 10.
  • Experience troubleshooting and replacing hardware on Lenovo PCs.
  • Experience using Active Directory.
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA), and the Outlook 2016 client.
  • Experience troubleshooting wireless connectivity issues.
  • Quality customer service skills.
  • VPN experience.
  • Experience with basic hardware printer support.
  • Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP.
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information to technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally and externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending, and lifting equipment sometimes up to 50 pounds, and engaging in labor-related duties of connecting computer equipment.
  • Knowledge and application of fundamental concepts, practices, and procedures of the particular field of specialization.

Benefits

  • Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
  • Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings.

Why Stefanini Group

  • We are a Brazilian and privately owned company.
  • We have agility, flexibility, and innovation in our DNA.
  • We have a flat organizational structure, enabling faster communication and decision-making.


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