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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as an Associate Product Consultant. As the "Voice of Moen," you will be the primary point of contact for consumers seeking product, installation, or warranty information.
Key Responsibilities- Provide world-class customer service to consumers through various communication channels.
- Develop and maintain in-depth knowledge of Moen products and procedures to effectively resolve consumer inquiries.
- Navigate multiple databases and systems to provide timely and accurate responses.
- Deliver a consumer experience that drives positive word-of-mouth advertising for Moen.
- Take ownership of challenging situations and resolve them with empathy and urgency.
- Meet quality, call management, and productivity metrics while adhering to departmental processes and procedures.
- High school diploma or equivalent.
- Experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Proficient in PC skills, including navigating multiple screens and systems.
- Ability to thrive in a low-mobility, high-observation work environment.
- 100% remote position with a competitive starting rate of $17/hour.
- Diverse and inclusive culture with employee resource groups.
- Self-led career development program with rewarding pay increases.
- Annual merit increases and company bonus opportunities.
- Medical, dental, and vision coverage from day one.
- Paid time off from day one.
- Tuition reimbursement.
- 401(k) with company match up to 3%.
- Profit sharing.
At Fortune Brands, we prioritize the overall health and wellness of our associates by offering comprehensive benefits that cater to their unique needs. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential.
We are committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [insert contact information].
