Customer Service Representative
1 week ago
At K9 Resorts of North Olmsted, we are seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities- Provide a warm and welcoming experience for all clients and their pets
- Ensure the mission and values of K9 Resorts are upheld at all times
- Perform check-in and check-out procedures, as well as reservation procedures in the POS system
- Accept payment from clients and take custody of pets
- Answer telephone inquiries and work closely with the owner in charge to handle small office tasks
- Provide tours of the facility to potential clients and take dogs outside for elimination breaks
- Perform body checks on dogs to search for pre-existing conditions or injuries
- Assist with feeding, medicating, and providing personal playtimes for dogs
- Sanitize all boarding and daycare accommodations, monitor daycare, and perform bathing tasks as needed
- High School diploma or equivalent
- Previous experience in customer service or pet care is preferred but not required
- Ability to work weekends and holidays as needed
- Basic computer skills and proficiency in written and spoken communication
- High level of emotional intelligence, salesmanship personality, and ability to multitask
- Must be able to communicate with all types of people, remain calm, mediate, and problem-solve
- Employee discounts
- Flexible schedule
- Training and development opportunities
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