Customer Service Representative

1 week ago


North Olmsted, Ohio, United States K9 Resorts of North Olmsted Full time
Job Overview

At K9 Resorts of North Olmsted, we are seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Provide a warm and welcoming experience for all clients and their pets
  • Ensure the mission and values of K9 Resorts are upheld at all times
  • Perform check-in and check-out procedures, as well as reservation procedures in the POS system
  • Accept payment from clients and take custody of pets
  • Answer telephone inquiries and work closely with the owner in charge to handle small office tasks
  • Provide tours of the facility to potential clients and take dogs outside for elimination breaks
  • Perform body checks on dogs to search for pre-existing conditions or injuries
  • Assist with feeding, medicating, and providing personal playtimes for dogs
  • Sanitize all boarding and daycare accommodations, monitor daycare, and perform bathing tasks as needed
Requirements
  • High School diploma or equivalent
  • Previous experience in customer service or pet care is preferred but not required
  • Ability to work weekends and holidays as needed
  • Basic computer skills and proficiency in written and spoken communication
  • High level of emotional intelligence, salesmanship personality, and ability to multitask
  • Must be able to communicate with all types of people, remain calm, mediate, and problem-solve
What We Offer
  • Employee discounts
  • Flexible schedule
  • Training and development opportunities


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