Customer Service Representative

1 week ago

Columbus, Ohio, United States Suburban Propane Full time
Job Summary
We are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. As a Customer Relations Specialist, you will play a pivotal role in supporting excellent customer service, customer retention, and new customer acquisition. You will serve as a main point of contact for our customers, handling inbound and outbound sales and service-related calls, resolving issues, determining customer needs, offering appropriate products and services, closing sales, and maintaining accurate customer records.

Key Responsibilities
• Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data, including setting up new accounts and maintaining related data

Why Suburban Propane?
Suburban Propane takes pride in serving our part-time employees and does so by offering competitive pay with incentive potential, paid vacation, personal and sick pay, online learning opportunities and training, and a 401(k) with company match and immediate vesting based on eligibility requirements. For a full list of our benefit offerings, please visit https://jobs.suburbanpropane.com/benefits/

Qualifications
• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
As part of our pre-employment hiring process, background checks and drug screens are performed.

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