Customer Service Liaison
5 days ago
At Maxcess, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As the face of our company, you will be responsible for managing customer interactions, resolving issues, and providing exceptional service to internal and external customers.
Key Responsibilities:- Manage all quote and order requests within one hour of receipt from customers or prospects.
- Recommend best products based on customers' business applications and technical requirements.
- Provide top-notch customer service to internal and external customers.
- Configure, communicate, and follow-up on verbal or written quotations to secure orders.
- Enter die line requests, tech support, engineering, and drawing requests.
- Educate customers about terminology to improve order entry process and customer satisfaction.
- Promote collaboration with engineering and manufacturing to meet customers' expectations by providing a complete drawing package.
- Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
- Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
- Monitor expedited shipment dates to ensure customer requirements are met.
- Ensure customer files and notes in CRM are current and up to date.
- Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
- Contact customers following sales to ensure customer satisfaction.
- Cultivate an open communication environment.
- Meet assigned revenue objectives (quota).
- Provide all necessary competitive information regarding price targets and production locations.
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives.
- Bachelor's degree (B.A. or B.S.) from a four-year college/university in business, sales, or engineering, and minimum two years of experience acting as a customer service representative configuring products or parts.
- OR GED/high school diploma with a minimum of four years of experience acting as a customer service representative configuring products or parts.
- Ability to sit for extended periods of time.
- Able to wear personal protective equipment (if entering designated manufacturing areas) - safety shoes, safety glasses, hearing protection, etc.
- Position located in Eureka, MO.
- Hybrid office/work from home opportunity following training period.
- Excellent organizational skills.
- Self-motivation to own complicated tasks with minimal supervision.
- Basic mechanical aptitude and ability to read dimensional prints.
- Ability to problem-solve and handle rejection while maintaining professionalism and motivation.
- Willingness to constantly learn new processes, terminology, and products.
- Proficiency in basic algebra.
- Good verbal and written communication skills.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Salesforce and/or Oracle CRM experience are a plus.
- Experience in an industrial or manufacturing environment is a plus.
- Tag and Label industry knowledge and experience are a plus.
-
Customer Service Liaison
6 days ago
Eureka, Missouri, United States Maxcess Full timeJob Title: Customer Service RepresentativeAt Maxcess, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As the face of our company, you will be responsible for managing customer relationships, providing exceptional service, and driving sales growth.Key Responsibilities:Manage all customer interactions, including...
-
Customer Service Liaison
2 weeks ago
Eureka, Missouri, United States Maxcess Full timeJob Title: Customer Service RepresentativeAt Maxcess, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the face of our company, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service to internal and external customers.Key...
-
Customer Service Representative
2 weeks ago
Eureka, Missouri, United States Circle K Full timeCustomer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
3 weeks ago
Eureka, Missouri, United States Maxcess International Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Maxcess International. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
3 weeks ago
Eureka, Missouri, United States Circle K Full timeCircle K Job OpportunityAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and maintaining a clean and safe store environment.Key...
-
Customer Service Representative
3 weeks ago
Eureka, Missouri, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide exceptional customer...
-
Customer Service Representative
4 weeks ago
Eureka, Missouri, United States HB Leisure Inc Full time{"h1": "Customer Service Assistant - Games Host", "p": "At HB Leisure Inc, we're looking for a skilled Customer Service Assistant to join our team as a Games Host. As a Games Host, you'll be responsible for delivering exceptional customer service to our guests while running our skill games. If you're passionate about providing a fun and engaging experience...
-
Customer Service Ambassador
2 days ago
Eureka, Missouri, United States State Farm Insurance Full timeKey Responsibilities:• Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.• Process policy changes, claims, and payments accurately and efficiently.• Maintain customer records and update information as necessary.• Collaborate with team members to ensure seamless customer experiences.•...
-
Customer Service Representative
15 hours ago
Eureka, Missouri, United States Sherwin-Williams Full timeJob DescriptionThis role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be responsible for promptly resolving any customer concerns...
-
Customer Service Representative
3 weeks ago
Eureka, Missouri, United States Compass Health Network Full time{"title": "Customer Relations Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Relations Specialist to join our team at Compass Health Network. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesProvide direct...
-
Store Associate
3 weeks ago
Eureka, Missouri, United States Sherwin-Williams Full timeJob Title: Store AssociateWe are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer...
-
Eureka, Missouri, United States Circle K Full timeJob DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service to resolve customer issuesRing up all sales on the cash register accurately and efficientlyPerform...
-
Rural Carrier Associate Position
2 days ago
Eureka, Missouri, United States US Postal Service Full timeJob Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. This role requires a strong commitment to customer service and the ability to work independently in a fast-paced environment.Key Responsibilities:Deliver mail and packages to customers...
-
Front End Service Team Associate
2 weeks ago
Eureka, Missouri, United States Walmart Full timeJob OverviewAs a Front End Service Team Associate at Walmart, you will play a critical role in ensuring a positive customer experience. Your primary responsibilities will include greeting and thanking customers, processing returns and refunds, and handling financial transactions. You will also be responsible for maintaining a clean and organized store...
-
Sales Associate
2 days ago
Eureka, Missouri, United States Walmart Full timeJob Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring customer orders are filled accurately. You will also be part of the General Merchandise team, working in a fast-paced environment to meet customer needs.Key Responsibilities:Review customer orders and locate merchandise on the sales...
-
Sales Associate
5 days ago
Eureka, Missouri, United States Walmart Full timeWalmart Sales Associate Job DescriptionWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Walmart. As a Sales Associate, you will play a key role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Review customer orders and locate merchandise on...
-
Restaurant Team Member
2 weeks ago
Eureka, Missouri, United States Taco Bell - Eureka Full timeTaco Bell - Eureka Job DescriptionWe are seeking a highly motivated and customer-focused Restaurant Staff team member to join our team at Taco Bell - Eureka. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a clean and safe working environment.Key Responsibilities:Provide excellent customer service...
-
Office Supervisor
3 weeks ago
Eureka, Missouri, United States Compass Health Network Full timeJob Title: Office SupervisorCompass Health Network is seeking a highly skilled and experienced Office Supervisor to join our team. As a key member of our dental team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional customer service to our patients.Key Responsibilities:Front Desk Operations: Ensure...
-
Retail Sales Associate
4 weeks ago
Eureka, Missouri, United States The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly motivated and customer-focused Store Associate to join our team at The Sherwin-Williams Company. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.Key ResponsibilitiesProvide excellent customer service by...
-
Delivery Professional
4 days ago
Eureka, Missouri, United States Jimmy John Full timeWe're seeking a skilled Delivery Professional to join our team at Jimmy John's. As a key member of our delivery team, you'll be responsible for ensuring timely and efficient delivery of our signature sandwiches to customers. To succeed in this role, you'll need to be able to navigate our delivery routes with ease, manage your time effectively, and provide...
