Customer Service Liaison
5 days ago
At Maxcess, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As the face of our company, you will be responsible for managing customer interactions, resolving issues, and providing exceptional service to internal and external customers.
Key Responsibilities:- Manage all quote and order requests within one hour of receipt from customers or prospects.
- Recommend best products based on customers' business applications and technical requirements.
- Provide top-notch customer service to internal and external customers.
- Configure, communicate, and follow-up on verbal or written quotations to secure orders.
- Enter die line requests, tech support, engineering, and drawing requests.
- Educate customers about terminology to improve order entry process and customer satisfaction.
- Promote collaboration with engineering and manufacturing to meet customers' expectations by providing a complete drawing package.
- Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
- Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
- Monitor expedited shipment dates to ensure customer requirements are met.
- Ensure customer files and notes in CRM are current and up to date.
- Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
- Contact customers following sales to ensure customer satisfaction.
- Cultivate an open communication environment.
- Meet assigned revenue objectives (quota).
- Provide all necessary competitive information regarding price targets and production locations.
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives.
- Bachelor's degree (B.A. or B.S.) from a four-year college/university in business, sales, or engineering, and minimum two years of experience acting as a customer service representative configuring products or parts.
- OR GED/high school diploma with a minimum of four years of experience acting as a customer service representative configuring products or parts.
- Ability to sit for extended periods of time.
- Able to wear personal protective equipment (if entering designated manufacturing areas) - safety shoes, safety glasses, hearing protection, etc.
- Position located in Eureka, MO.
- Hybrid office/work from home opportunity following training period.
- Excellent organizational skills.
- Self-motivation to own complicated tasks with minimal supervision.
- Basic mechanical aptitude and ability to read dimensional prints.
- Ability to problem-solve and handle rejection while maintaining professionalism and motivation.
- Willingness to constantly learn new processes, terminology, and products.
- Proficiency in basic algebra.
- Good verbal and written communication skills.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Salesforce and/or Oracle CRM experience are a plus.
- Experience in an industrial or manufacturing environment is a plus.
- Tag and Label industry knowledge and experience are a plus.
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