Customer Service Representative

2 days ago


Eureka, Missouri, United States Maxcess International Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Maxcess International. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide top-notch customer service to internal and external customers
  • Manage customer inquiries, complaints, and feedback
  • Configure and process customer orders in a timely manner
  • Enter customer requests, technical support, and engineering requests
  • Collaborate with engineering and manufacturing teams to meet customer expectations
  • Support the manufacturing facility's efforts to maximize revenue
  • Monitor expedited shipment dates to ensure customer requirements are met
  • Ensure customer files and notes in CRM are current and up to date
Requirements:
  • Bachelor's degree in business, sales, or engineering, and minimum two years' experience in customer service
  • Excellent organizational skills, self-motivation, and basic mechanical aptitude
  • Ability to problem-solve, handle rejection, and maintain professionalism
  • Willingness to constantly learn new processes, terminology, and products
  • Proficiency in Microsoft Word, Outlook, and Excel
  • Salesforce and/or Oracle CRM experience are a plus


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