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Healthcare Customer Support Specialist

2 months ago

Miami, Florida, United States University of Miami Full time
Join Our Team at the University of Miami Health System

The University of Miami Health System is seeking a dedicated Customer Service Representative to enhance the Patient Experience department. This role is pivotal in ensuring a welcoming environment for patients, families, and visitors by assisting with various inquiries and needs.

Key Responsibilities:
  • Uphold patient confidentiality and privacy standards
  • Implement HIPAA regulations effectively
  • Issue identification badges for patients, families, and visitors
  • Follow the CICARE framework for exceptional service
  • Serve as a reliable point of contact for inquiries
  • Assist with mobility needs, including wheelchair transportation
  • Confirm appointments for parking validation
  • Maintain a tidy and organized workspace
  • Be available for weekend and evening shifts as required

At the University of Miami Health System, we prioritize patient safety and satisfaction. We offer competitive compensation, comprehensive benefits, and the chance to contribute to an academic medical center that serves a diverse community.

Position Details:

Job Status: Part-time

Employee Type: Temporary-Intermittent

Pay Grade: H2

The University of Miami is an Equal Opportunity Employer committed to fostering diversity and inclusion. Join us in delivering outstanding healthcare services and positively impacting the lives of our patients and their families.