Mobile Electronics Repair Specialist
1 week ago
iCarryAll - Los Angeles, CA, USA
Job Position: Mobile Cell Phone, Laptop, and Tablet Repair Technician (Full-Time Role)
We are seeking a skilled Apple Device Technician with exceptional diagnostic and problem-solving abilities for iPhones, Apple Laptops, and Desktops. The ideal candidate will effectively manage customer inquiries and represent our company positively to our clientele.
Company Overview:
iCarryAll is a premier provider of electronic repair services, specializing in iPad, iPhone, and various device repairs.
Position Overview:
- The successful candidate will be organized, driven, and self-motivated, aiming to achieve customer satisfaction through prompt in-house and on-site services, as well as efficient workbench analysis and repairs.
- Applicants with experience in Apple iPhone, MacBook, iMac, and Operating Systems, along with Apple Certified Macintosh Technician (ACMT) credentials, will be given preference.
- Required experience includes iPhone, Mac, and iPad repairs.
- Computer repair expertise.
- Experience with Samsung and Tablet repairs.
- This position is available immediately for a Repair Technician.
This Role Will Involve:
- Working in a repair environment assisting customers with their device issues.
- Repairing iPads, iPhones, and other electronic devices.
- Conducting repairs on Mac and PC computers (both hardware and software).
- Some prior experience is necessary.
Required Skills:
- Strong customer service skills are essential, both over the phone and in person.
- Comprehensive knowledge and experience in repairing iPhones, including screen replacements and battery or camera changes.
- Apple Certifications, including Desktop Repair Technician, Portable Repair Technician, and Technical Coordinator.
- Excellent diagnostic and troubleshooting skills for Apple devices.
- Effective verbal and written communication skills.
Experience Needed:
- Experience in diagnosing and repairing Apple computers.
- A minimum of two years of proven experience in repairing Apple Computer Systems.
- Experience in glass replacement for iPhones and iPads.
- One to two years of customer interaction experience is required.
- At least two years of experience as a Technician.
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