Sales Business Process Re-engineering Lead

3 weeks ago

Cupertino, California, United States Apple Full time
Job Summary

Apple is seeking a highly skilled Change Management Lead to join our World Wide Sales Business Process Re-engineering (BPR) team. As a key member of our team, you will be responsible for driving adoption of new processes and systems, ensuring seamless change management, and delivering training and communications to internal and external stakeholders.

Key Responsibilities
  • Collaborate with business owners, process SMEs, and stakeholders to review current state processes and systems, and identify areas for improvement.
  • Lead and document change impacts by conducting impact analyses and other change management assessments.
  • Partner with regional SMEs to review global change impacts and assess regional differences.
  • Develop recommendations for addressing change impacts and support global and regional process harmonization activities.
  • Review and update change management plans, develop training materials, and create communication materials to ensure adoption of new ways of working and technology solutions.
  • Support senior leaders and project manage your work stream, including weekly status reports, risks and dependency management, and work stream planning.
Requirements
  • 8+ years of experience in project/program/change management and/or training content development and delivery on similar programs.
  • Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation.
  • Experience working on enterprise-scale, multi-country digital transformation projects and Agile methodology.
  • Bachelor's degree or equivalent experience.
Preferred Qualifications
  • Background in CRM implementations such as Salesforce.
  • Change management certification (such as PROSCI) or other designation.
  • Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management.
What We Offer

At Apple, we offer a comprehensive compensation package, including base pay, discretionary bonuses, commission payments, and relocation assistance. Our employees also have the opportunity to become Apple shareholders through our discretionary employee stock programs. Additionally, we offer comprehensive medical and dental coverage, retirement benefits, and a range of discounted products and free services.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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