Sales Business Process Re-engineering Change Management Lead

4 weeks ago


Cupertino, California, United States Apple Full time
About the Role

We are seeking a highly skilled Change Management Lead to join our World Wide Sales Business Process Re-engineering team at Apple. As a key member of our team, you will play a critical role in driving adoption of new processes and systems, ensuring seamless change management across our global operations.

Key Responsibilities
  • Collaborate with business owners, process SMEs, and stakeholders to review current state processes and systems, identifying areas for improvement and implementing change management strategies.
  • Lead and document change impacts, conducting impact analyses and assessments to inform business decisions.
  • Partner with regional teams to develop recommendations for addressing change impacts, ensuring global consistency and regional adaptability.
  • Support global and regional process harmonization activities, driving standardization and best practices across our operations.
  • Develop and deliver training materials, ensuring effective communication and adoption of new processes and systems.
  • Engage with senior leaders, providing strategic guidance and support to drive business outcomes.
Requirements
  • 8+ years of experience in project/program/change management and/or training content development and delivery.
  • Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation.
  • Experience working on enterprise-scale, multi-country digital transformation projects.
  • Bachelor's degree or equivalent experience.
Preferred Qualifications
  • Background in CRM implementations such as Salesforce.
  • Change management certification (such as PROSCI) or other designation.
  • Knowledge of B2B business processes, including account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management.
About Apple

At Apple, we're committed to innovation and excellence in everything we do. We're a company that values diversity, inclusion, and collaboration, and we're looking for talented individuals who share our passion for making a difference.

We offer a comprehensive benefits package, including medical and dental coverage, retirement benefits, and opportunities for professional growth and development. If you're a motivated and experienced change management professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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