Residential Energy Service Technician

5 days ago

Irving, Texas, United States Tesla Full time
Job Title: Field Service Technician, Residential Energy Service

The Residential Field Service Technician will play a critical role in providing diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products, including solar PV systems, batteries, and other energy products. This position requires a strong background in electrical installation and servicing of residential solar PV systems.

Responsibilities:
  • Perform routine maintenance activities on inverters to ensure warranty coverage and optimal system performance.
  • Respond to corrective maintenance cases on solar PV systems, energy storage systems, and update online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements.
  • Prepare and submit reports to comply with deliverables in O&M contracts.
  • Collaborate with the Operations Engineering Systems Reliability team to respond to open case directions and provide data as requested.
  • Prioritize conflicting work requests and escalations.
  • Provide exceptional customer service by responding to customers' concerns with the performance or functionality of their system.
  • Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of.
Requirements:
  • Minimum one-year experience installing, maintaining, and troubleshooting solar PV systems. A valid Journeyman Electrician card is preferred to perform electrical work in the states where work will be performed by the candidate.
  • Proficiency in installing inverters and ability to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV installations and knowledge of NFPA 70E practices.
  • Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule.
  • Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc).
  • Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments (e.g. hot sun, below freezing, etc.). Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required.
  • Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills.
  • Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time.
Compensation and Benefits:

As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
  • Family-building, fertility, adoption and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.

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