Service Manager

1 week ago


Wausau, Wisconsin, United States Truck Country Full time
Service Foreman Job Description

As a Service Foreman at Truck Country, you will be responsible for overseeing the service department and ensuring that all vehicles are repaired and maintained to the highest standards.

Duties and Responsibilities:
  • Assign priority to each vehicle Repair Order and select the appropriate Technician
  • Oversee shop workflow to ensure efficient and effective use of resources
  • Arrange contract repairs when work cannot be performed internally
  • Inspect completed work and documentation to ensure quality and accuracy
  • Provide training and mentoring to new employees to ensure they have the skills and knowledge needed to succeed
  • Monitor workspace and employees for Safety compliance to ensure a safe working environment
  • Communicate with customers to ensure their needs are met and they are satisfied with the service they receive
  • Maintain regular and dependable attendance, including working full shifts as required
Minimum Qualifications:
  • Previous supervisory experience in Truck Service is preferred
  • Highly effective verbal and written communications skills
  • Excellent customer service skills and professional demeanor
  • AA degree, technical school degree, or 4 years of related experience preferred
  • Computer skills to include Outlook, Word, Excel, & Repair Order Processing

Truck Country is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.


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