Service Manager
1 week ago
At Truck Country, we are seeking a highly skilled and experienced Service Foreman to join our team. As a Service Foreman, you will be responsible for overseeing the daily operations of our truck service department, ensuring that our customers receive exceptional service and that our technicians are equipped to provide top-notch repairs.
Key Responsibilities:- Assign Priorities: Assign priority to each vehicle Repair Order and select the appropriate Technician to ensure timely completion.
- Shop Workflow: Oversee shop workflow to ensure efficient use of resources and minimize downtime.
- Contract Repairs: Arrange contract repairs when work cannot be performed internally, ensuring seamless customer experience.
- Quality Control: Inspect completed work and documentation to ensure quality standards are met.
- Training and Development: Provide training and mentoring to new employees to ensure they have the skills and knowledge needed to succeed.
- Safety Compliance: Monitor workspace and employees for Safety compliance, ensuring a safe working environment.
- Customer Communication: Communicate with customers to ensure their needs are met and expectations are exceeded.
- Attendance: Maintain regular and dependable attendance, including working full shifts as required.
- Experience: Previous supervisory experience in Truck Service is preferred.
- Communication Skills: Highly effective verbal and written communications skills are essential.
- Customer Service: Excellent customer service skills and professional demeanor are required.
- Education: AA degree, technical school degree, or 4 years of related experience preferred.
- Computer Skills: Computer skills to include Outlook, Word, Excel, & Repair Order Processing are necessary.
Truck Country is a leading Freightliner dealership group, serving customers across Illinois, Indiana, Ohio, and Wisconsin. We offer new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options. As a family-owned and operated business, we value our employees and strive to create a positive and supportive work environment.
We are an Affirmative Action/Equal Opportunity Employer, committed to diversity and inclusion. We encourage qualified women, minorities, and people with disabilities to apply.
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