Infrastructure Reliability Specialist

2 weeks ago

Bonney Lake, United States CharacterStrong Full time

Position:


The Infrastructure Reliability Specialist at CharacterStrong is responsible for the design and upkeep of scalable, dependable, and efficient systems that ensure optimal performance and uptime.

This role emphasizes the automation of operational tasks, deployment processes, and scaling methodologies, while actively seeking out and addressing infrastructure weaknesses and deployment challenges.

Specialists in this role take charge of the Developer Experience (DevEx), working closely with engineers to enhance service reliability and performance.

They are integral in executing incident response simulations, overseeing system performance, and establishing monitoring frameworks for the team.

These specialists advocate for high availability, performance optimization, and disaster recovery strategies, while promoting system enhancements and best practices.

A Bachelor's degree in Computer Science or a related discipline, along with 3+ years of experience in a similar role, proficiency in AWS services, container orchestration tools, and strong analytical skills are essential.


CharacterStrong's Background & Mission:


CharacterStrong is a dynamic tech education organization that develops PreK-12 digital curricula focused on social-emotional learning and provides professional development resources to assist schools in their implementation efforts.

The team consists of approximately 60 full-time staff members, several part-time employees, and over 30 trainers collaborating to realize this mission.

Our goal is to foster a more compassionate world by equipping educators with the necessary tools to teach critical social, emotional, and character skills that nurture a more empathetic, connected, and generous society.

At CharacterStrong, you will have the chance to positively influence education both domestically and globally.

CharacterStrong team members contribute their creativity, commitment to excellence, and empathy to develop transformative curricula and training for educators.

CharacterStrong's Company Values:


We Practice Kindness - Embracing inclusion, care, and empathy in our interactions, balancing honesty with compassion during difficult conversations, and fostering kindness towards oneself.

We Produce Excellence - Delivering timely, high-quality results and consistently asking, "How can we enhance this by 1%?"

We Take Ownership - Proactively driving initiatives forward, demonstrating accountability when challenges arise, and actively closing identified gaps.

We Problem Solve - Recognizing issues, analyzing them for understanding, and taking action to implement optimal solutions.

Infrastructure Reliability Specialist Responsibilities:


Design and maintain scalable, dependable, and efficient systems to ensure optimal uptime and effective issue resolution.

Automate operational tasks, deployment processes, and scaling methodologies.
Identify, analyze, and rectify infrastructure vulnerabilities and application deployment challenges.
Take charge of the

Developer Experience:
Identify and implement strategies to enhance overall DevEx
Collaborate with engineers to improve service reliability and performance.
Conduct incident response simulations and post-incident analyses.
Monitor system performance and troubleshoot issues.

Create monitoring frameworks for the team to easily access potential issues across various areas of our systems and services.

Ensure high availability and acceptable performance levels of mission-critical resources.
Develop disaster recovery strategies and engage in service capacity planning.
Implement automation tools for system health and performance monitoring.
Update and maintain documentation for configuration and troubleshooting procedures.
Advocate for system enhancements and best practices.

Required Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
3+ years of experience in an Infrastructure Reliability Specialist or similar capacity.
Experience with AWS cloud services, DynamoDB, and Elasticsearch. Familiarity with Pulumi and Playwright is a plus.
Knowledge of container orchestration tools (Kubernetes, Docker with AWS Lambda and Serverless functions).
Understanding of network protocols and theory.
Experience with monitoring and alerting systems.
Substantial knowledge and experience with common web development skills, including Rest APIs, React, HTML, CSS, Typescript or JavaScript (nodeJS) experience, Serverless Technology, Tools, Debugging, Basic Graphic Design, Back end and Databases, Hosting Services, Libraries and frameworks, SEO, CI Pipelines such as Github Actions.
Proven ability to implement innovative design theories and coding best practices.
Strong analytical and communication skills.
Experience with configuration management tools.
Ability to work collaboratively within a team environment.
Knowledge of database management and NoSQL.
Commitment to ongoing learning and improvement.

Other Duties:
Performs additional responsibilities as assigned.
Salary & Benefits

Starting Salary $100,000 - $125,000, based on experience
Remote work flexibility
Annual bonus contingent on company performance
Provision of a new laptop, AirPods, and other necessary equipment
Annual Individual Budget for Professional Development of $1,000
401k Plan after 12 months of Employment
Medical, Dental, and Vision Insurance
Paid Parental Leave after 12 months of employment for eligible employees
10 Paid Vacation Days, 8 Paid Sick Days, 14 Paid Company Holidays


CharacterStrong values diversity and the unique ways team members connect with our student and educator populations as an asset.

Our aim is to ensure our team reflects the diverse student population we serve.
CharacterStrong is an equal-opportunity employer, committed to fair treatment of all employees based on merit.

In accordance with applicable law, race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions, sexual orientation, gender identity or expression, and transgender status), marital status, religion, age, disability, genetic information (including testing and characteristics), service in the military, or any other characteristic protected by applicable federal, state, or local law does not affect employment opportunities or practices such as hiring, promotion, development opportunities, pay, or benefits.

CharacterStrong adheres to all applicable federal, state, and local labor laws.

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