Customer Service Representative

5 days ago


Naples, Florida, United States Goodwill Industries of Southwest Florida Full time
Job Description

Goodwill Industries of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence.

We are seeking a highly motivated and customer-focused individual to join our retail team as a Sales Floor Associate. As a key member of our team, you will be responsible for providing exceptional customer service, assisting customers on the sales floor, and processing transactions at the register.

Responsibilities:

  • Provide friendly, fast, and accurate customer service
  • Assist customers on the sales floor and at the checkout register
  • Become familiar with all departments and categories to assist with customer questions and requests
  • Greet all customers, take donations, and provide receipts
  • Cross-train to cover the backdoor donation area and process all stations in the backroom

Requirements:

  • High school diploma or equivalent preferred
  • Retail experience preferred
  • Ability to lift and carry a minimum of 40 pounds
  • Ability to stand for long periods of time

Benefits:

  • Health, vision, and dental plans
  • 403(b) retirement plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store discounts
  • Tuition reimbursement

Workplace Values:

  • Respect: We treat all people with dignity and respect
  • Stewardship: We honor our heritage by being socially, financially, and environmentally responsible
  • Ethics: We strive to meet the highest ethical standards
  • Learning: We challenge each other to strive for excellence and to continually learn
  • Innovation: We embrace continuous improvement, bold creativity, and change

Goodwill Southwest Florida is an equal opportunity employer.



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