Customer Service Representative
3 weeks ago
Job Description:
Spherion is seeking a highly skilled Customer Service Representative to join our team in Naples, Florida. As a Customer Service Representative, you will be responsible for engaging with customers via telephone to provide comprehensive support and information on our products or services.
Key Responsibilities:
- Expertly handle customer questions and complaints, utilizing your active listening skills to understand their needs.
- Efficiently manage customer accounts, maintaining detailed records of interactions, inquiries, complaints, and comments.
- Generate call back request tickets for issues beyond your immediate knowledge, ensuring timely resolution.
- Perform follow-up and escalation procedures to address and resolve customer requests effectively.
- Take on additional duties as assigned, contributing to the overall success of the team.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience is required.
- Excellent communication skills, including active listening, to effectively understand and address customer needs.
- A service-oriented mindset with a strong commitment to resolving customer grievances.
- Proficient computer skills and a quick ability to adapt to new processes.
About Spherion:
Spherion has helped thousands of people find work happiness. Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Spherion is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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