Customer Service Representative

5 days ago


Jacksonville, Florida, United States Oportun Full time
About Oportun

Oportun is a mission-driven fintech that empowers its 2.0 million members to achieve their financial goals. With intelligent borrowing, savings, and budgeting capabilities, we provide responsible and affordable credit to those who need it most.

Our Culture

We foster a diverse, equitable, and inclusive culture where everyone feels a sense of belonging and is encouraged to share their perspectives. Our inclusive culture is directly connected to our organization's performance and ability to fulfill our mission.

Job Overview

We are seeking a Customer Service Representative to create a rewarding and unique customer service experience. As a key member of our team, you will educate our customers about our inclusive, affordable financial services and help them build a better future.

Responsibilities
  • Welcome customers with a warm greeting and provide quality customer service
  • Seamlessly process all transactions while following company policies and procedures and protecting our customers' information
  • Work as a team to meet and exceed daily goals in our lending activities
  • Assist with community outreach and marketing events, including passing out flyers and educating the community
  • Perform light housekeeping duties, including collecting trash, sweeping or vacuuming, and cleaning windows
  • Be a role model for Oportun's Core Values: On a Mission, As One, to Make it Better, Now
Requirements
  • Must be bilingual (English/Spanish)
  • Must be outgoing and love sales
  • Must love to help customers
  • Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs
What We Offer
  • Competitive pay, plus sales incentives
  • Growth opportunities for PT, FT, Team Lead, Manager positions
  • Flexible schedules
  • 401(k)
  • Paid Training
  • Opportunity to positively impact your community


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