Acting Assistant Venue and Catering Manager

2 weeks ago


Syracuse, New York, United States Retail Group Of America LLC Full time
Job Overview

Acting Assistant Venue and Catering Manager

We are seeking a highly skilled and experienced individual to join our team as an Acting Assistant Venue and Catering Manager. As a key member of our operations team, you will be responsible for leading and managing the operational aspects of our indoor play park, including all birthday and group events, and the onsite Honey Cafe.

Key Responsibilities
  • Operational Compliance: Ensure that all actions and decisions are in compliance with our Standard Operating Procedure, Employee Handbook, and Mission Statement.
  • Guest Experience: Deliver consistent and brand-standard customer experience through correct execution of our cleanliness, security, and safety-related programs, procedures, and policies.
  • Team Leadership: Evaluate team members' knowledge, educate them on work-related policies and procedures, and provide guidance and support as needed.
  • Events: Organize and execute all birthday parties and group events from stock management through party planning and direct client relations to execution.
  • Cafe Management: Manage the day-to-day operational aspects of the Cafe, ensuring that the department meets regulatory and company standards, including hygiene, safety, stock control, food quality, and client experience.
  • Sales and Revenue: Analyze business results with the Venue Manager and work with the team to implement effective revenue strategies.
Requirements
  • Experience: Supervisory or Assistant Manager level position with experience in staff recruitment, training, and performance management.
  • Education: Certification in hospitality or culinary management is a plus.
  • Availability: Must have open availability, including weekends and holidays, with shifts assigned as per business need.


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