Lead Medical Support Operations

1 week ago


Visalia, California, United States Hilti North America Full time
Role Overview

As the Lead Medical Support Operations, you will oversee the functional and managerial aspects of the Medical Support Staff within our organization. Your primary responsibility will be to effectively coordinate and guide activities to achieve key performance metrics in medical support services.

Key Responsibilities
  • Enhance Operational Efficiency: Identify, advocate for, and implement ongoing process enhancements to optimize medical support operations.
  • Inventory Oversight: Ensure effective management of inventory in accordance with established regional standards.
  • Workplace Organization: Supervise the maintenance of workspaces, tools, and equipment to ensure a safe and efficient environment for staff.
  • Team Leadership: Exercise direct supervisory authority over team members, including performance management and development planning.
  • Prioritize Service Delivery: Establish and manage priorities to ensure timely service delivery while maintaining high-quality standards.
  • Communication Facilitation: Collaborate with various stakeholders, including staff, customers, and other departments, to maintain effective communication and rapport.
  • Collaborative Coordination: Work closely with regional managers and marketing teams to align activities and objectives.
Benefits

We offer a competitive salary along with a comprehensive benefits package that includes:

  • Generous paid time off, including vacation and personal days.
  • Health and wellness programs.
  • Paid family leave and educational reimbursement.
  • 401(k) matching and medical/dental/vision coverage.
Qualifications

To be considered for this role, candidates should possess:

  • A High School Diploma or GED.
  • A college degree is preferred.
  • 2-3 years of experience in managing technical operations.
  • Experience supervising technical staff is advantageous.
  • Familiarity with Windows applications is preferred.

We are committed to fostering a diverse workplace and encourage applications from all qualified individuals.



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