Assistant Store Manager

3 days ago


Birmingham, Alabama, United States Chico's FAS Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Chico's FAS. As a key member of our store management team, you will be responsible for supporting the Store Manager in promoting a customer-focused sales culture and ensuring excellent customer service.

Key Responsibilities
  • Performance Culture: Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager.
  • Leadership and Development: Establish clear expectations, hold store teams accountable for achieving brand, performance, and behavior standards, and drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
  • Operational Excellence: Control payroll and supply budgets, perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, and merchandise flow processes.
  • Customer Experience: Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience and ensuring prompt resolution of customer concerns.
  • Talent Management: Assist in recruiting, hiring, and developing a high-performing team, support and implement training programs, and assess and coach store teams on performance.
Requirements
  • High School diploma or equivalent
  • 2+ years of retail management experience
  • Excellent communication, verbal, and written skills
  • Able to learn or adapt to technology provided by the company
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training, and team-building skills
  • Able to communicate with customers and staff
Physical Requirements
  • Constant Walking/Standing % of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift


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