Patient Services Coordinator
1 week ago
The Patient Services Representative serves as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.
Key Responsibilities:- Coordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing self-scheduled appointments.
- Manages multi-line telephone system, directing patients with emergent/urgent symptoms to appropriate clinical staff for screening.
- Verifies and sets up active and contracted insurance coverage in multiple systems, educating patients on co-insurance/co-pay, self-pay, and other payment options.
- Enrolls patients on the patient portal, explaining its attributes, benefits, and recommended use.
- Requests and validates interpreter services, greets patients, and completes the check-in process.
- Monitors message pools, responds to patient requests, and coordinates communication between interdisciplinary staff.
- Coordinates emergent or add-on patient care requests with clinical teams and providers.
- Manages appointment queues, prepares and sends patient outreach communications, and initiates outside medical record requests.
- Facilitates communication between the clinic, patient, and insurance company, identifies and collects copayments, and cultivates a culture of community.
- Maintains tidy patient waiting and staff work areas, adhering to infection control standards and safety protocols.
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills
- Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner
- Strong written communication skills, including ability to spell accurately and write legibly
- Ability to work independently, show initiative, and work productively within a team environment
- Actively listen to and validate patient conversations, employing de-escalating techniques as appropriate
- Ability to prioritize multiple tasks and access, analyze, and apply concepts associated with protocols, policy, and guidelines
- Keyboarding skills and working knowledge of Windows-based software systems
- Previous experience in a medical reception or similar administrative role
- Knowledge of basic medical terminology and common medications
- Experience accessing and verifying insurance coverage, using Real Time Eligibility (RTE) Payer/Insurance Portals, and Electronic Medical Record (EMR) systems
- Familiarity with HIPAA and other health industry compliance standards
EvergreenHealth offers a comprehensive suite of benefits and resources to support the well-being of our employees and their families, including medical, vision, and dental insurance, on-demand virtual healthcare, and a range of other benefits and resources.
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Patient Services Coordinator
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Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryThe Patient Services Representative serves as the first point of contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up...
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Patient Services Coordinator
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Patient Services Coordinator
1 month ago
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Patient Services Coordinator
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