Customer Service Representative

1 week ago


University Park, United States Penn State University Full time
Role Overview:
Penn State Multimedia and Print Center seeks a highly skilled Customer Service Representative to provide exceptional support to faculty, staff, students, and visitors. This role involves interacting with customers through various channels, resolving issues promptly, and maintaining accurate records. The successful candidate will possess excellent communication skills, be adaptable in a fast-paced environment, and have a strong commitment to delivering high-quality service.

About the Role:
This is an in-person position that requires regular interaction with customers. The representative will be the first point of contact for many individuals and must be able to provide clear guidance, address concerns, and resolve issues efficiently. Effective communication, problem-solving, and interpersonal skills are essential for this role.

Responsibilities:
- Interact with customers in person, electronically, by telephone, or by email
- Resolve customer inquiries and complaints in a timely manner
- Collaborate with colleagues to maintain seamless service delivery
- Ensure accurate record-keeping and data entry

Qualifications:
- High School diploma or equivalent; 2 years of relevant experience or equivalent combination of education and experience
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a dynamic environment with multiple priorities

Compensation:
$34,800.00 - $50,500.00 per annum

Work Environment:
This role is based on-site at the University Park campus, requiring regular attendance and flexibility to adapt to changing situations.

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