Customer Service Lead

3 days ago


Vacaville, California, United States Burlington Stores Full time
Job Overview

Burlington Stores, Inc. is seeking a highly motivated and customer-focused individual to fill the position of Customer Service Lead in our Vacaville store.

Job Summary

The Customer Service Lead will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.

Key Responsibilities
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.
Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Compensation and Benefits

We offer a competitive wage of $17 per hour. Part-time associates may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. We also offer paid time off, holidays, and sick time in accordance with applicable law.



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