Customer Service Supervisor Lead

3 days ago


Vacaville, California, United States Travis Credit Union Full time
About the Role

We are seeking an experienced Customer Service Supervisor Lead to join our team at Travis Credit Union. The successful candidate will be responsible for leading a team of customer service representatives, providing coaching and development opportunities to enhance their skills and performance.

The ideal candidate will have a strong background in customer service management, with a proven track record of delivering results in a fast-paced environment. They will be a natural leader, able to motivate and inspire their team to achieve excellence.

Key Responsibilities
  • Lead a team of customer service representatives, providing coaching and development opportunities to enhance their skills and performance.
  • Develop and implement strategies to improve member satisfaction and loyalty.
  • Analyze data to identify trends and areas for improvement, making recommendations to senior leadership.
  • Collaborate with other departments to ensure seamless communication and delivery of services.

The salary for this role is estimated to be around $80,000 per year, commensurate with experience. If you are a motivated and results-driven individual looking for a new challenge, please apply.



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