Customer Service Representative
1 week ago
This role is responsible for providing excellent customer service to members in our retail store. As a Member Specialist, you will be the face of Sam's Club, ensuring that every member has a positive experience when shopping with us.
Key Responsibilities:- Maintain a clean and organized store environment, including the front-end area and self-checkout lanes.
- Provide exceptional customer service by greeting members, answering questions, and resolving issues in a timely and professional manner.
- Process transactions accurately and efficiently, handling returns, exchanges, and refunds as needed.
- Assist members with finding products, making purchases, and using self-service technology.
- Stay up-to-date on company policies, procedures, and promotions to effectively communicate with members.
- Able to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- Demonstrated ability to provide excellent customer service in a fast-paced environment.
- Strong communication and problem-solving skills.
- Ability to lift up to 25 pounds and stand for long periods.
- Basic math skills and accuracy with handling cash and operating a cash register.
We offer a competitive hourly wage of $18.00-$25.00 per hour, depending on location and experience. Additionally, we provide benefits such as health insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development within the company.
About UsSam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. Our goal is to provide an exceptional shopping experience for our members, while also offering opportunities for our associates to grow and develop their careers.
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