Client Relations Specialist
2 weeks ago
Position: Client Relations Specialist
We are looking for a dynamic and engaging individual to become a part of our team. The ideal candidate will possess a warm demeanor that can captivate every client, efficiently handle administrative tasks, and collaborate effectively with colleagues to meet shared objectives.
Key Responsibilities
- Handle incoming calls and customer service requests
- Evaluate and understand customer needs to ensure satisfaction
- Deliver product and service details while resolving any issues
- Coordinate repair appointments, rental vehicle arrangements, and payment processes
- Assist in payroll submissions, prepare deposits, reconcile vendor accounts, and monitor receivables
- Gain a comprehensive understanding of the repair process to effectively communicate with clients
Required Skills & Qualifications
- 1-3+ years of demonstrated experience in customer service and administrative roles
- Ability to thrive in a fast-paced work environment
- Strong verbal communication skills and the ability to transform challenges into solutions
- Flexibility and adaptability to respond to various customer situations
- Positive mindset and emotional intelligence to maintain composure during stressful interactions
- Excellent listening skills to ensure customer concerns are fully understood
- Effective time management to promptly complete tasks and establish productive routines
- Commitment to personal growth and self-improvement
- Proficiency in Microsoft 365, email communication, spreadsheets, and document management
Employee Benefits
- Comprehensive Medical, Dental, Life Insurance, and Vision Care
- Paid Holidays and Vacation Time
- Weekly Compensation
- 401(k) plan with employer matching up to 3% of salary
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