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Customer Service Representative

2 months ago

Marietta, Georgia, United States Petco Full time
Customer Service Associate Job Description

We are seeking a highly motivated and customer-focused individual to join our Petco team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, promoting our products and services, and maintaining a safe and welcoming store environment.

Key Responsibilities:
  • Provide excellent customer service, answering questions and addressing concerns in a professional and courteous manner.
  • Be knowledgeable about our products and services, including pet nutrition, care, and wellness.
  • Assist customers with finding products and services, and provide recommendations based on their needs.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer areas.
  • Work collaboratively with other team members to achieve sales goals and provide a positive customer experience.
  • Participate in ongoing training and development to stay up-to-date on new products and services.
Requirements:
  • Minimum 2 years of experience in a customer-facing role, preferably in the pet industry.
  • Knowledge of animal nutrition, care, and wellness.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • Ongoing training and development to help you grow in your career.
  • A fun and supportive work environment with a team of passionate pet lovers.
  • Discounts on pet products and services.