Client Solutions Representative
2 weeks ago
Raise your expectations by joining Robinhood Markets, a revolutionary fintech company committed to making finance more accessible and inclusive for all. As a pioneer in the industry, we're breaking down barriers and pushing boundaries to bring about meaningful change. If you're passionate about delivering exceptional customer experiences, we want to hear from you.
About the PositionWe're looking for an experienced Financial Experience Associate to join our customer experience team. As a key player in our organization, you'll contribute to shaping our vision, structures, and systems, leveraging your expertise to drive customer satisfaction and loyalty. Your primary responsibility will be to deliver outstanding customer service through multiple channels, ensuring seamless interactions and addressing customer concerns in a prompt and professional manner.
Your Key Responsibilities:- Develop and maintain a deep understanding of complex financial concepts, such as equities trading, margin, and options trading, to confidently address customer inquiries.
- Collaborate with colleagues to identify areas for improvement and implement changes to enhance the customer experience.
- Proactively engage with customers to build trust and rapport, fostering long-term relationships and loyalty.
To excel in this role, you'll need:
- Active FINRA Series 7 and 63 Licenses, with a proven track record of delivering excellent customer service in a brokerage environment.
- Strong analytical and problem-solving skills, enabling you to think critically and creatively to resolve complex customer issues.
- Superior communication skills, both written and verbal, to effectively interact with customers and colleagues.
As a Financial Experience Associate at Robinhood Markets, you'll benefit from:
- A salary of **$85,000** per year, reflecting your value to our organization.
- A comprehensive benefits package, including 100% paid health insurance and an annual lifestyle wallet for personal wellness.
- Opportunities for growth and professional development, empowering you to take your career to new heights.
- A dynamic work environment that encourages collaboration, innovation, and customer satisfaction.
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