Customer Service and Sales Representative
6 days ago
About the Role:
We are seeking a highly skilled Customer Service and Sales Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers while driving sales growth and expanding our client base.
Key Responsibilities:
- Coordinate with cross-functional teams to ensure customer orders are accurately processed and issues are resolved efficiently.
- Provide detailed information on product pricing, specifications, availability, and samples to customers.
- Prepare customized proposals, quotes, and pricing documents for customers.
- Research industry trends in manufacturing and offer subject matter expertise to support business development.
Requirements:
- Minimum 3 years of recent experience in customer service in an office setting via face-to-face, email, and over-the-phone interactions.
- Reliable and dependable individual with excellent communication skills.
- Experience in cold calling, new customer development, and sales is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.
Benefits:
- Base salary: $52,500 - $62,500 per annum
- Eligibility for commissions on existing accounts and sales performance
- Bonus scheme up to 10% of annual salary based on company and personal performance
- Health, dental, and vision insurance coverage
- 401(k) matching program
- Annual training budget for employee growth and development
- Flexible work arrangement, including working from home every other Friday
About Us:
Employment Solutions is a specialized industrial manufacturing company committed to delivering high-quality products and exceptional customer service. We offer a dynamic and supportive work environment that encourages professional growth and development.
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