Customer Service Representative

1 week ago


Medford, Oregon, United States PacifiCorp Full time
About the Role

PacifiCorp is seeking a customer-centric individual to join our team as a Service Coordinator in Medford, Oregon. This entry-level position requires basic clerical skills, including keyboard proficiency, office etiquette, and oral and written communication skills. The successful candidate will enter a two-year training program, which may require overnight travel for up to a week at a time.

Key Responsibilities

As a Service Coordinator, you will be responsible for various office-related tasks to support day-to-day operations at an electric utility. Your duties will include:
  • Managing emails, letters, packages, phone calls, and other forms of correspondence.
  • Processing paperwork for internal or external use across various work groups.
  • Organizing and maintaining project data to assist management with reporting requirements.
  • Assisting other service coordinators as needed to meet team objectives and deliverables.
  • Ability to work overtime during emergency operations.


Requirements

To be successful in this role, you will need:
  • A High School diploma or GED equivalent.
  • Two years of customer service experience.
  • Proficiency with Microsoft Office Suite.
  • Detail-oriented with the ability to multitask.
  • Successful passing of a clerical aptitude test and typing test at 30 WPM.
  • Excellent communication skills, both written and verbal.


What We Offer

As a valued member of our team, you can expect a competitive salary of $27.41 per hour, benefits including health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, and paid bereavement leave. PacifiCorp is proud to be an equal opportunity employer and celebrates diversity, equity, and inclusion.

Apply now to take the first step towards a rewarding career with PacifiCorp.

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