Retail Sales Associate
1 week ago
The salary range for this role is estimated to be between $16,250 and $17,000 per year.
Aaron's Retail Sales Associates play a crucial role in building strong relationships with customers, driving payment collections, and lease agreement renewals. As a key member of the customer service team, you will serve as a coach to our customers, understanding their needs and ensuring they are satisfied with their products. Your primary responsibility will be to communicate effectively with customers over the phone and face-to-face to help them achieve their goals.
To excel in this role, you will need to possess excellent interpersonal and communication skills, with the ability to connect and relate well to people from diverse backgrounds. You should also demonstrate empathy, listen attentively, and explain complex concepts in simple terms. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential for success in this position.
Key Responsibilities:
- Maintain updated customer information in the store computer system and document all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreements, both in-home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
Requirements:
- United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
- Canada: at least the age of 18.
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
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