Parts Specialist

5 days ago


Fort Wayne, Indiana, United States Southeastern Equipment Company Full time
Job Description

Are you passionate about delivering top-notch customer service and providing product expertise? Do you thrive in a fast-paced environment and enjoy getting customers the right product the first time? If so, you might be perfect for the Parts Specialist role at Southeastern Equipment Company.

Key Responsibilities
  • Greet and assist customers in-person and over the phone with their parts inquiries.
  • Provide product knowledge and recommendations to customers based on their equipment needs.
  • Process customer orders promptly and accurately.
  • Collaborate with vendors to place orders for parts and ensure timely delivery.
  • Verify the accuracy of incoming orders and resolve discrepancies as needed.
  • Stay updated on the latest construction equipment parts and components available in the market.
  • Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available.
Requirements
  • High school diploma or equivalent; additional education or technical training is a plus.
  • Previous experience in a similar role within the construction equipment industry is highly desirable.
  • Strong knowledge of construction equipment parts and components a plus.
  • Excellent customer service and communication skills.
  • Proficiency in using computerized inventory management systems.
  • Detail-oriented with strong organizational skills.
  • Proficient in Microsoft Office, word, excel, PowerPoint etc.
  • 30 WPM typing speed
  • Ability to lift heavy objects and perform physical tasks as needed.
  • Valid driver's license.
  • Willing to be forklift certified
  • Professional etiquette required
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



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