Service Coordinator

4 weeks ago


De Pere, Wisconsin, United States Wolter, Inc. Full time
Job Overview

We are seeking a highly organized and detail-oriented Service Dispatcher to join our team at Wolter, Inc. This role is responsible for maintaining the efficient assignment of field technicians to jobs, ensuring timely responses to customers, and coordinating with various departments to ensure seamless operations.

Key Responsibilities
  • Monitor service calls and assign jobs to field technicians in a timely manner.
  • Communicate with customers and roadmen to provide updates on job schedules and status.
  • Collaborate with the Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
  • Issue repair orders for new jobs or units scheduled for maintenance.
  • Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
  • Provide support to field technicians with non-technical questions and concerns.
  • Assist the Service Manager Coordinator in scheduling Service Managers and ensuring schedules are kept.
Requirements
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Excellent communication and customer service skills.
  • Strong computer proficiency and organizational skills.
  • Commitment to Wolter, Inc.'s vision and mission.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Life insurance and short-term and long-term disability insurance.
  • Critical illness and accident insurance.
  • Pet insurance and flexible spending account.
  • Employee assistance program and interest-free tool loans.
  • Uniforms for technicians and subsidies for safety boots and safety glasses.
  • Paid time off and paid holidays.

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