Hub Operator I

2 weeks ago


Louisville, Kentucky, United States Churchill Downs Incorporated Full time
Job Summary

United Tote, a leading software technology and service provider for the gaming industry, is seeking an entry-level Hub Operator I to join its 24/7 operations team. As a critical part of the team, the successful candidate will be responsible for providing positive customer experiences by handling issues and requests submitted by email and phone, monitoring wagering systems in real-time, and troubleshooting issues for all of United Tote's customers around the globe.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and efficient manner.
  • Monitor error logs, system alerts, and communication networks, and report errors according to established protocols.
  • Maintain accurate racing calendars and details for global pari-mutuel race track events.
  • Complete daily checklists and perform user acceptance testing for new tote software versions.
  • Configure systems and perform other duties as assigned.
Qualifications
  • Independent self-starter with strong technical aptitude and good trouble-shooting skills.
  • Excellent verbal and written communication skills, with the ability to manage multiple priorities and pay close attention to details.
  • Ability to commit to a 4-day work week with 10-hour shifts, floating holidays, and flexibility to work on key racing days.
  • High school diploma or GED, with the ability to obtain racing licenses and pass a background check.
  • Proficient in Microsoft Outlook, Excel, and Word.
Physical Demands

The successful candidate will be required to sit for prolonged periods, type on a computer keyboard, and perform repetitive motion activities. Specific vision abilities required include close vision, color vision, and ability to adjust focus. The mental demands of the role include the ability to anticipate and solve problems, reason, and calculate figures.


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